Frequently Asked Questions
General Questions
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Inside the Sea Pines Resort at Harbour Town Marina next to the famed lighthouse. Our address is 160 Lighthouse Rd, Hilton Head Island SC 29928. There is a $9 (cash only!) gate fee to enter Sea Pines.
**Please note that if staying outside of Sea Pines you are not permitted to bike through the Sea Pines gate.
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There is no reserved parking in Harbour Town specific to our company. Please park in any open spot and walk down towards the pier and water. We recommend allowing extra time to find parking since it does get crowded. Sea Pines does offer a trolley that is complimentary, as well as valet parking at certain times of the year.
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All reservations are subject to our 24 hour cancellation policy. The penalty for canceling inside of 24 hours is a charge of 50 percent. Weather is always the exception. If weather prevents us from going out on a trip, we will reschedule or refund based on the customer’s availability.
Trip protection is available to purchase when booking if you are concerned about any unforeseen circumstances. If trip protection is purchased you will receive a full refund minus the cost of the trip protection for any cancellation.
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Waivers are signed electronically. The link for your waiver can be found in the email confirmation. Please copy and share the link with the rest of your group. Waivers should be completed before check-in. We do not offer a paper version of any waiver.
Anyone 18 years or older must sign the waiver for themself. Minor participants will need to have a waiver signed by their parent or legal guardian.
An adult (18+) may NOT sign for another adult!!!
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Participants must be 12 years old and weigh at least 75 pounds for the Stand-up Paddleboarding
We usually recommend age 4 and older for kayaking. It is a 90-minute guided tour and you’ll have to stay with the group. If you think your child will be content for the whole tour then they are welcome to come along.
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To be in their own single kayak, children must be 13 years old. Children under 13 years old must be accompanied by at least one adult (18+ years old) in their group.
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There is not a better time of day to see the dolphins. They are wild so while we can never guarantee sightings it would be extremely rare for us to go out and not see any. Every tour is a little different though in terms of where we see them and how many we will see.
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Renter’s must be 21 or older with significant prior boating experience.
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Renters should have a significant amount of prior experience on the type of boat they are renting. Preferably that experience would be on salt water, or similar conditions to Hilton Head. Hopefully, the renter is familiar with changing tides and has general knowledge concerning rules of the road and boating safety.
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No fishing or towing is allowed from rentals. They are strictly for pleasure cruising.
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One person at least 18 years or older with a valid driver’s license must be on each waverunner. If renting a double the minimum age to be a passenger is 6 years old.
Younger passengers may ride and drive as long as the licensed adult is onboard.
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A valid driver’s license must be shown at check-in. If your driver’s license has expired or been suspended for any reason you may not rent. You may ride as a passenger on a double but you may not rent a single or ride with a minor.
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You will free ride in our designated riding area. It is approx. 3.5 square miles in the Calibogue Sound right out in front of Harbour Town. Our crew will round you up at the end of the rental and bring you back to the dock.
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No switching passengers during rentals. In short, whoever starts the hour on the waverunner/jetski will finish the hour.
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Prior to getting on the water our staff delivers a thorough orientation. It includes a brief safety video followed by our crew reviewing boundaries, safety and operations. Check-in is 30 minutes prior to your reservation. Everyone must listen to the full orientation, so if you arrive late and miss anything you will make it up before getting on the water. Arriving late may cut into your time on the water.
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No! Pets are not permitted on any of the activities as a safety precaution to itself and our other passengers.
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Participants must be 6 years old. Children under 12 years old must go up with an adult (18+ years) in their party.
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We offer tandem or triple flights so it is a combined weight of the participants. The minimum is approx. 150 pounds and a maximum is approx. 450 pounds. Please note weather/wind conditions on particular days may change the min. Or max weight. For the safety of our guest, it is always at the Captain’s discretion.
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Each tandem or triple flight is 8-10 minutes. A full boat of parasailers (12 flyers) will be out for about one hour.
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Yes! We offer photo packages for your group. The first mate onboard will take photos at the different stages of the parasail flight. We’ll upload the photos to your cell phone at the end of the trip.
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The answer is maybe. If your children meet the age and weight requirements above then you do not have to ride onboard. Observer spots which are those just riding along and not parasailing will be on stand-by. If the boat is not full with parasailers then the observer spots will be sold 10-15 minutes prior to the trip time once everyone has checked in. The only guaranteed spots on the boat are those paid as parasailers.
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As with any water sport, you may get wet. Water-friendly apparel and footwear is advised. Hats, sunglasses, sunscreen and water are always advised.
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Yes! Snacks and drinks (including alcohol) are more than welcome while you sail. The one thing we ask is that you don’t bring glass on the boats.
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Don’t pay too much attention to the extended forecast it will change. We recommend booking and if we need to make changes due to weather we can always reschedule. Guides and Captains will make decisions regarding their trips as close to the trip time as possible. Do not sit around and wait for it to rain. Also, different parts of the Island will experience different weather throughout the day. It is not uncommon for it to be raining on one end of the Island and beautiful at the other.